+27 16 931 0508


Opening Hours

Mon - Fri: 8.30AM - 4.30PM

Contact us at any <a href=""></a> time for free toward 116 123

Possible get in on the waiting room

In this post, we’re going to help you stay current on your own wait go out. If you need, you can start writing the first content.

I wouldn’t let you know how to proceed

All of our coached volunteers tend to read the texts and you may act during the real date, working out for you work through what exactly is in your thoughts.

I won’t legal or reveal what direction to go – no matter your own spelling, punctuation or the method that you display your self. Additionally you don’t have to end up being self-destructive to connect.

What do your mean of the ‘pilot’?

From the ‘pilot’ we suggest a tiny scale, early form of the internet cam services. Once a great amount of look and you can research, we decided new airplane pilot variation is prepared, and volunteers are ready to initiate, however, our company is still training and you can boosting.

Because airplane pilot is more than, we shall teach even more volunteers and then make the web chat offered to individuals, same as our very own mobile phone hearing services.

As to the reasons can’t I access this particular service?

Right now the internet speak is not accessible to men and women. If or not you are doing otherwise don’t get entry to the web based chat is set entirely at random. We realize this is frustrating.

We’re starting off quick so as that i’ve for you personally to illustrate our very own volunteers, and keep maintaining the quality of the net cam services as highest to.

Our mobile hearing services could have been running getting sixty ages. We would like to make the online chat just as good, thus we are bringing they detail by detail.

You could potentially e mail us at any time, date or night, free of charge to the 116 123. Whenever you would like to make your feelings away you can current email address us during the [current email address safe]

I was disconnected, what does this mean?

You’ve got destroyed your on line relationship. We shall make an effort to reconnect you for 2 minutes. Up to now you’ll be removed back once again to new prepared room. Whenever you can, shoot for somewhere with an excellent access to the internet.

Commonly so it be accessible again in future?

Sure. Now, our company is powering so it small scale pilot to check on technology and discover around we are able to on what you need from the net cam provider.

When our company is convinced and you will able, we’ll make net cam service available to anyone, same as the mobile paying attention services.

How fast can you operate?

The waiting day will vary – you can observe our forecast before you start a speak (age.g. ‘35-forty five minutes’). When you join the ‘prepared room’ we’re going to keep updating all of our forecast for your requirements.

In the pilot we’re looking to find out more about exactly what wait times to anticipate and how to keep them as low as possible; thanks for impact with our team until then.

Is this service confidential?

Yes, except for in certain situations in which our very own rules mode we may tell somebody. Look for much more about once we you will accomplish that

Exactly what analysis are you willing to gather and exactly why?

To make certain we include our online speak volunteers out-of risks and you can punishment, i do monitor specific technology information regarding the new gadgets one to access our service. This can include things like and therefore internet browser you utilize (age.g. Firefox or Google Chrome) and kind of device you contacted you out-of (e.g. a mobile phone, computer or tablet).

This article setting we are able to tell if the same tool enjoys already been familiar with posting poor texts, or is getting used to contact this service membership frequently more a great short period of time.

If we getting concerned with how a tool has been made use of, an email will promising the user of this device in order to phone call our Person Help people to go over exactly how we can best help her or him.

I am concerned anybody may find the web talk on my cellular phone otherwise computer

You could turn off announcements any moment of the simply clicking ‘Notice settings’ towards the top of the internet talk display.

A hit notification from our internet chat services will simply actually inform you what: ‘Your talk try ready’, ‘Please just click here so you can begin’ and you can ‘’ alongside a little image of several message bubbles. It will not actually ever screen your own messages otherwise messages regarding all of us. A sound aware make a simple notice voice.

Alongside turning off notifications out of you on the device, you can erase the pages from the Samaritans web site you decided to go to from your own internet browser records. You are able to remove cookies and you will clear online chat permissions, hence show you have been towards the our internet talk website. Discover guidelines based on how to do so.

You can even open a good ‘private browsing’ windows, which would not appear on your web browser background, having coming pages you visit. Discover guidelines for you to erase pages from the records and unlock a private browser.

Is contacting your totally free?

We shall never request you to pay you for making use of it provider. For people who pay money for your on line with the a incorporate basis, you may also sustain a cost.

This may takes place for many who ‘pay-as-you-go’ to possess cellular study, or wade away from investigation allocation on the deal. This could be an equivalent for the majority of websites.

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